Privacy Policy

How ProCoreMaxon protects and manages your personal information

Last Updated: January 15, 2025

1 Information We Collect

At ProCoreMaxon, we collect information that helps us provide better financial modeling services and educational programs. This includes personal details you provide when registering for our scenario modeling courses, technical data from your interactions with our platform, and communication records from our educational consultations.

Types of Data Collected:
  • Personal identifiers: name, email address, phone number, and professional background
  • Educational progress: course completion rates, assessment results, and learning preferences
  • Technical information: IP address, browser type, device information, and usage patterns
  • Communication data: emails, support tickets, and consultation notes
  • Payment information: billing details and transaction history for course enrollment

We also collect anonymous analytics data to understand how learners interact with our financial modeling tools and educational content. This helps us improve our teaching methods and develop more effective scenario planning exercises.

2 How We Use Your Information

Your information enables us to deliver personalized financial education experiences and maintain high-quality scenario modeling programs. We use this data to track your learning progress, provide relevant course recommendations, and offer targeted support when you're working through complex financial models.

Purpose Data Used Legal Basis
Course delivery and progress tracking Personal details, learning data Contract performance
Educational support and consultation Communication records, progress data Legitimate interest
Platform improvement and analytics Usage patterns, technical data Legitimate interest
Marketing and course recommendations Educational preferences, contact info Consent

We also use aggregated, anonymous data to research financial education trends and develop new teaching methodologies. This research helps us stay current with industry developments and ensure our scenario modeling techniques remain relevant to today's business environment.

3 Data Sharing and Third Parties

ProCoreMaxon maintains strict control over your personal information. We don't sell student data to third parties, and we limit sharing to essential service providers who help us deliver our educational programs. These partnerships are carefully vetted and bound by confidentiality agreements.

Authorized Data Sharing:
  • Payment processors for secure transaction handling during course enrollment
  • Email service providers for educational communications and course updates
  • Learning management system vendors for course delivery and progress tracking
  • Analytics platforms for anonymous usage statistics and platform improvement
  • Customer support tools for efficient resolution of technical and educational inquiries

In specific circumstances, we may share information with regulatory authorities if required by Bulgarian law, or with legal representatives if necessary to protect our educational services or student safety. Any such sharing would be limited to the minimum information required and documented according to privacy regulations.

GDPR Compliant
EU Privacy Standards
Secure Data Transfer
Third-Party Audited

4 Your Privacy Rights

As a student or prospective learner, you have comprehensive control over your personal information. These rights ensure you can manage your privacy preferences while continuing to benefit from our financial modeling education programs.

Access Your Data

Request a complete copy of all personal information we hold about your educational journey and account activity.

Correct Information

Update or fix any inaccurate personal details, educational background, or contact information in your profile.

Delete Your Account

Request complete removal of your personal data, though this may affect access to completed courses and certificates.

Limit Processing

Restrict how we use your information while maintaining essential educational services and account functionality.

Data Portability

Receive your educational records and personal data in a format suitable for transfer to other platforms.

Withdraw Consent

Opt out of marketing communications and optional data processing while keeping your educational account active.

How to Exercise Your Rights:

Contact our privacy team at contact@procoremaxon.com with your specific request. We'll verify your identity and process most requests within 30 days. For complex data exports or account deletions, allow up to 45 days. We'll keep you updated throughout the process and explain any limitations based on educational record requirements or legal obligations.

5 Data Security and Storage

We protect your educational and personal information using industry-standard security measures designed for financial data and sensitive educational records. Our security infrastructure includes encrypted data transmission, secure server environments, and regular security audits conducted by independent cybersecurity specialists.

Security Measures in Place:
  • SSL/TLS encryption for all data transmission between your device and our servers
  • Database encryption for stored personal information and educational records
  • Multi-factor authentication for administrative access to student data
  • Regular penetration testing and vulnerability assessments
  • Staff training on data protection protocols and privacy best practices
  • Automated backup systems with encrypted off-site storage

Your data is stored on secure servers located within the European Union, ensuring compliance with Bulgarian and EU data protection regulations. We maintain detailed access logs and monitor all interactions with personal data to detect any unauthorized access attempts.

In the unlikely event of a data breach affecting personal information, we'll notify affected students within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to resolve the situation.

6 Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements for financial education providers.

Data Type Retention Period Reason
Educational records and certificates 10 years after course completion Professional certification requirements
Account and contact information 3 years after account closure Customer service and legal obligations
Payment and billing data 7 years after transaction Tax and financial record keeping
Marketing and communication data Until consent withdrawn Ongoing marketing permissions
Technical logs and analytics 2 years maximum Platform security and improvement

When retention periods expire, we securely delete personal information using data destruction protocols that ensure complete removal from all systems, including backups. You can request earlier deletion of most data types, though some educational records may need to be retained for certification validity.

7 Cookies and Tracking Technology

Our educational platform uses cookies and similar technologies to enhance your learning experience and maintain your progress through financial modeling courses. These tools help us remember your preferences, track completed lessons, and provide personalized content recommendations.

Cookie Categories:
  • Essential cookies: Required for course access, login functionality, and educational progress tracking
  • Preference cookies: Store your learning settings, language preferences, and interface customizations
  • Analytics cookies: Help us understand how students use our platform and identify areas for improvement
  • Marketing cookies: Enable personalized course recommendations and relevant educational content (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect platform functionality, particularly for tracking educational progress and maintaining course access between sessions. Essential cookies cannot be disabled as they're necessary for basic platform operation.

8 International Data Transfers

While ProCoreMaxon primarily operates within the European Union, some of our educational technology partners and service providers may be located outside the EU. When we transfer your data internationally, we ensure adequate protection through approved transfer mechanisms and contractual safeguards.

Transfer Safeguards:
  • EU Standard Contractual Clauses for data protection with non-EU processors
  • Adequacy decisions for countries with EU-equivalent privacy protections
  • Regular audits of international partners' data protection practices
  • Encryption requirements for all data transmitted across borders

Any international transfers are limited to what's necessary for educational service delivery. We maintain detailed records of these transfers and can provide information about specific data destinations upon request. Our goal is to minimize international transfers while ensuring you receive the best possible educational experience.

9 Updates to This Policy

This privacy policy evolves with our educational services and changes in privacy regulations. We review and update these terms regularly to reflect new features, legal requirements, and feedback from our learning community. Any significant changes will be communicated clearly before they take effect.

When we make substantial modifications that affect how we process your personal information, we'll notify you via email and through prominent announcements on our platform. For minor clarifications or formatting updates, we'll update the "Last Modified" date and post the revised policy on our website.

How We Communicate Changes:
  • Email notifications to all active students for significant policy changes
  • Platform notifications when you next log in to access courses
  • Detailed change summaries highlighting what's different and why
  • 30-day notice period before implementing changes that affect data processing

We encourage you to review this policy periodically, especially before enrolling in new courses or updating your account information. If you have questions about policy changes or how they might affect your educational experience, our privacy team is available to provide clarification and support.

Privacy Questions and Support

For privacy-related questions, data requests, or concerns about how we handle your information, contact our dedicated privacy team:

Email: contact@procoremaxon.com

Address: 47A Tsarigradsko Shosse Blvd, 2nd floor, 1124 Sofia, Bulgaria

Phone: +359878842332

We aim to respond to all privacy inquiries within 48 hours and resolve most requests within 30 days.